service reign supreme, customers are always the first
- We not only provide customers with specific products, but also secure customer needs with a fast and comprehensive service system.
- Each product sent to our customers, just like our own "child", has its own "ID number", has established a special file management from production and assembly, quality control inspection, on-site installation and commissioning, repairing and maintenance. Our code of conduct is "full service of products".
- Continuously meeting customer needs and improving products and service quality are our constant pursuit goals.
Remote data monitoring center
Real-time control of equipment operation status
Prompt for repairing and maintenance in time
Predict the occurrence of faults
Full Life Cycle Management
Pre-sale: Free online diagnosis of electricity consumption, technical support for electricity saving and consultation on electricity management.
In-sale: Tailoring, prefect and improving solutions.
After-sale: Regular product quality inquiry and tracking
Customer-oriented Sunshine Service
Regularly launch “Customer-oriented Sunshine Service” activities and take the initiative to provide one-stop free service to customers on site.
Customers can come to our company for visit and training at any time, and many training activities are organized every year.
Provide online factory visit and video communication for foreign customers.
Provide customers with a full range of services such as product manuals, application software and downloads aiming to solve common problems and seek solutions.
FGI network covers more than 30 provinces and cities in China and more than 20 countries and regions around the world.